Hypnosis Hypnotherapy Psychotherapy Counselling Tracie O'Keefe NLP

Telephone & Videophone Consultations

In addition to face-to-face consulations, I also offer the following services:

Counselling by Telephone & Videophone

This is available to people in Australia. It is not necessary for an initial face-to-face meeting.

Psychotherapy by Telephone

Because of its more intensive nature, psychotherapy is offered by telephone only to clients who have visited Dr O'Keefe at the clinic at least once for a face-to-face consultation. This is available only to people residing in Australia.

Psychotherapy by Videophone

This is available to people living in Australia. It is not necessary for an initial face-to-face meeting.

Please note that clinical hypnotherapy is not practised or available by telephone or videophone.

Visit Video Counselling Australia for more information

Sex, Gender & Sexuality Consultations by Telephone & Videophone

Consultations by telephone & videophone are available internationally to people living outside Australia. Please note that this service is NOT counselling or psychotherapy. Dr O'Keefe is acting as a consultant, not as a clinician. Clients must see their own clinicians and therapists. Dr O'Keefe offers her expertise as a specialist in this field.

General information on videophone consultations

All videophone consultations must be paid for by credit card in advance of the appointment. For the initial booking, you are required to pay for the very first two-hour session and also for the next session which lasts one hour in advance which makes three hours. Each session, you pay for one hour in advance if it is a one-hour session or two hours if it is a two-hour couples session. On the last consultation, you will be one hour in credit which will be credited to your bill on that day. Upon booking your telephone or videophone consultation, you will be given a standard hourly rate which will be applicable to everyone as well as the time of your appointment.

No refund is available for cancellations made less than 48 business hours before the scheduled appointment (Australia Sydney time). The strategics involved with setting up video conferencing are sometimes complex and we need to arrange our clinic schedules well in advance, both for the convenience of the clinician and client.

To reiterate: If you need to change or cancel your appointment you will need to make those alterations at least 48 BUSINESS hours in advance (Mon-Fri 9am-5.00pm Australia Sydney time). So if your appointment is on a Monday, you will need to cancel it on the Thursday before during business hours. If it is on a Tuesday, you will need to cancel the Friday before during business hours and so on. Changes or cancellations made less than 48 business hours in advance will incur the charge of the full rate for that session. This also applies to missed appointments. Clients pay for the telephone or videophone call at the prearranged time.

Bookings for videoconferencing must be made by telephone on 61 (0) 2 9562 6802

When making a booking, you need to have read the terms and conditions below and in making the booking, you agree that you have agreed to those terms.

Terms & Conditions

Please click HERE for terms & conditions of therapy/consultation agreement for telephone & videophone counselling/psychotherapy. Before your scheduled appointment, you will need to download this form, sign and fax it back to us before your appointment time. For videophone consultations this should be no later than 48 hours before the appointment.
Click HERE to go directly to the form for telephone & videophone consultations for people living in Australia.
Click HERE to go directly to the form for sex, gender & sexuality telephone & videophone consultations (available for people living within and outside Australia).

If you are consulting for coaching, please go to Dr O'Keefe's coaching page. Click HERE to be directed.

We currently use an ISDN videophone compliant with the H320 Standard. You can access us from any matching system or an H320 video conferencing facility. If you have another system you will need to arrange for a bridging house facility in advance for the call. Clients pay for the videophone call at the prearranged time and for any video conferencing or bridging house facilities.

We can also accept mobile video conferencing from a standard mobile G3 phone.

How to Access Videophone Facilities

Videophone is now a common way of communicating, both in the business and healthcare sectors. You can visit a videophone facility at one of your local business centres which offers video conferencing and you will probably be given a private room from which to make your videophone call, booked at a scheduled time.

Many universities also have video conferencing facilities and some do hire them out to interested parties, so it may be worth asking your local university.

Videophone by telephone lines, broadband cable or ADSL/DSL is also available to set up from your home and the equipment can be acquired from various internet sites as well as local dealers. Some examples are shown below - click on the company's name to be taken to their website; however, please note that these are merely suggestions for people to look at the various options and we are not recommending any one system - it is up to you to investigate and find the best solution for you. We do suggest though that your videophone is able to deliver at a minimum of 20 to 30 frames per second as anything slower than this is usually poor quality and results in too much time delay, making consultation impossible.

Links for Videophone Suppliers & Manufacturers

British Telecom: http://www.bt.com/videophone/index.jsp

D Nexus: http://shop.d-nexus.com/product_info.php/cPath/147/products_id/1203

All Products: http://www.allproducts.com/search/products/pE130720.shtml

Motion Media: http://www.motion-media.com/

Tracewell Systems: http://www.tracewellsystems.com/Contact/video.htm