Telephone & Videophone Consultations
In
addition to face-to-face consulations, I also offer the following services:
Counselling
by Telephone & Videophone
This
is available to people in Australia. It is not necessary for an initial
face-to-face meeting.
Psychotherapy
by Telephone
Because
of its more intensive nature, psychotherapy is offered by telephone only
to clients who have visited Dr O'Keefe at the clinic at least once for
a face-to-face consultation. This is available only to people residing
in Australia.
Psychotherapy
by Videophone
This
is available to people living in Australia. It is not necessary for an
initial face-to-face meeting.
Please
note that clinical hypnotherapy is not practised or available by telephone
or videophone.
Visit
Video Counselling
Australia for more information
Sex,
Gender & Sexuality Consultations by Telephone & Videophone
Consultations
by telephone & videophone are available internationally to people
living outside Australia. Please note that this service is NOT counselling
or psychotherapy. Dr O'Keefe is acting as a consultant, not as a clinician.
Clients must see their own clinicians and therapists. Dr O'Keefe offers
her expertise as a specialist in this field.
General
information on videophone consultations
All
videophone consultations must be paid for by credit card in advance of
the appointment. For the initial booking, you are required to pay for
the very first two-hour session and also for the next session which lasts
one hour in advance which makes three hours. Each session, you pay for
one hour in advance if it is a one-hour session or two hours if it is
a two-hour couples session. On the last consultation, you will be one
hour in credit which will be credited to your bill on that day. Upon booking
your telephone or videophone consultation, you will be given a standard
hourly rate which will be applicable to everyone as well as the time of
your appointment.
No refund is available for cancellations made less than 48 business hours
before the scheduled appointment (Australia Sydney time). The strategics
involved with setting up video conferencing are sometimes complex and
we need to arrange our clinic schedules well in advance, both for the
convenience of the clinician and client.
To reiterate: If you need to change or cancel your appointment you will
need to make those alterations at least 48 BUSINESS hours in advance
(Mon-Fri 9am-5.00pm Australia Sydney time). So if your appointment
is on a Monday, you will need to cancel it on the Thursday before during
business hours. If it is on a Tuesday, you will need to cancel the Friday
before during business hours and so on. Changes or cancellations made
less than 48 business hours in advance will incur the charge of the full
rate for that session. This also applies to missed appointments. Clients
pay for the telephone or videophone call at the prearranged time.
Bookings
for videoconferencing must be made by telephone on 61 (0) 2 9562 6802
When
making a booking, you need to have read the terms and conditions below
and in making the booking, you agree that you have agreed to those terms.
Terms
& Conditions
Please click HERE for terms & conditions of
therapy/consultation agreement for telephone & videophone counselling/psychotherapy.
Before your scheduled appointment, you will need to download this form,
sign and fax it back to us before your appointment time. For videophone
consultations this should be no later than 48 hours before the appointment.
Click HERE to go directly
to the form for telephone & videophone consultations for people living
in Australia.
Click HERE to
go directly to the form for sex, gender & sexuality telephone &
videophone consultations (available for people living within and outside
Australia).
If
you are consulting for coaching, please go to Dr O'Keefe's coaching page.
Click HERE to be directed.
We
currently use an ISDN videophone compliant with the H320 Standard. You
can access us from any matching system or an H320 video conferencing facility.
If you have another system you will need to arrange for a bridging house
facility in advance for the call. Clients
pay for the videophone call at the prearranged time and for any video
conferencing or bridging house facilities.
We
can also accept mobile video conferencing from a standard mobile G3 phone.
How
to Access Videophone Facilities
Videophone
is now a common way of communicating, both in the business and healthcare
sectors. You can visit a videophone facility at one of your local business
centres which offers video conferencing and you will probably be given
a private room from which to make your videophone call, booked at a scheduled
time.
Many
universities also have video conferencing facilities and some do hire
them out to interested parties, so it may be worth asking your local university.
Videophone
by telephone lines, broadband cable or ADSL/DSL is also available to set
up from your home and the equipment can be acquired from various internet
sites as well as local dealers. Some examples are shown below - click
on the company's name to be taken to their website; however, please note
that these are merely suggestions for people to look at the various options
and we are not recommending any one system - it is up to you to investigate
and find the best solution for you. We do suggest though that your videophone
is able to deliver at a minimum of 20 to 30 frames per second as anything
slower than this is usually poor quality and results in too much time
delay, making consultation impossible.
Links
for Videophone Suppliers & Manufacturers
British
Telecom: http://www.bt.com/videophone/index.jsp
D
Nexus: http://shop.d-nexus.com/product_info.php/cPath/147/products_id/1203
All
Products: http://www.allproducts.com/search/products/pE130720.shtml
Motion
Media: http://www.motion-media.com/
Tracewell
Systems: http://www.tracewellsystems.com/Contact/video.htm
©O'Keefe
& Fox Industries Pty Ltd 2004
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